KYC Advisors member company, CVP, led the design and implementation of the Quality Management and Review Systems (QMARS) to replace and expand on the functionality of the legacy system, streamline business processes, and accommodate current technological and security standards. QMARS incorporates clinical protocol standards and supports the collection of documentation to enable decision making by the Quality Improvement Organization (QIO) staff (nurses/clinicians) responsible for the resolution of complaints.

KYC member firm CVP implemented Pegasystems BPM™, creating a redesigned QMARS case management system that streamlines the review process, reduces the amount of time required to complete reviews, and has greatly improved overall customer satisfaction with the review process.